Legal

Refund & returns policy

Last updated: September 24, 2026

We want you to be happy with your purchase. If something is not right, this policy explains what you can do.

Return window

You can request a return within 30 days of receiving your order. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

Items that cannot be returned

• Personal care and hygiene products that have been opened or used
• Gift cards
• Items marked as final sale

How to start a return

Contact us at contact@yourdomain.com with your order number and the reason for the return. Please do not send items back before we reply: we will give you the correct return address and instructions. Items sent back without first contacting us cannot be accepted.

Return shipping

Unless the item is damaged, defective or not what you ordered, return shipping costs are paid by the customer. We recommend a tracked shipping service.

Damaged, defective or wrong items

If your item arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund, including shipping costs. You will not need to return the item in most cases.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to show the refund.

Cancellations

You can cancel your order for a full refund within 12 hours of placing it, as long as it has not yet shipped.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.